We wish to acknowledge and thank our advisers, coaches, and case study participants for generously sharing their time and advice.


American Red Cross

  • Tom Busk, Director of Response, Silicon Valley Chapter
  • Kevin Kellenberger, Manager, Partner Services (NGO), National Headquarters
  • Joan Steinkuller, Director, Disaster Services - Response Center Enterprise, National Headquarters

Centers for Disease Control and Prevention (CDC)

  • Lisa Koonin, Chief, Private and Public Partners Branch

City of Cupertino

  • Pete Coglianese, Media Coordinator
  • Marsha Hovey, Emergency Services Coordinator
  • Rick Kitson, Public and Environmental Affairs Director


  • Scott Johnston, Senior Product Manager, and rest of Google Sites team
  • Google Disaster Response Team

San Jose Water Company

  • Jim Wollbrinck, Security and Emergency Preparedness Specialist

Santa Clara County

  • Joy Alexiou, Public Information Officer, Public Health Department
  • Marty Fenstersheib, Health Officer, Public Health Department
  • Gwen Mitchell, Director, Office of Public Affairs

SYA Group

  • Laurie Friedman, President

Design Coaches

Bolt | Peters

  • Nate Bolt
  • Cyd Harrell
  • Frances James
  • Tony Tulathimutte


  • Doug van Duyne
  • George Papazian
  • Alex Koorkoff

OTT Enterprises

  • Chad Meisinger
  • Jonas Oblouk

Case Study Participants

Hurricane Katrina

  • David Geilhufe, Leader, Katrina PeopleFinder

San Diego Wildfires

  • Leng Caloh, Managing Online Editor, KPBS, San Diego
  • Nathan Gibbs, Online Content Developer, KPBS, San Diego
  • Tegan Glasheen, Web Content Manager, Department of Media and Public Relations, San Diego County
  • John Ohanian, CEO, 211 San Diego
  • Joe Spurr, Web Developer, Producer, KPBS, San Diego